1. Privacy Overview

Deviora ("we," "us," or "our") respects your privacy and is committed to protecting your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

This policy applies to all personal information collected by Deviora through our website, services, and business operations. By using our services, you consent to the collection, use, and disclosure of your personal information as described in this policy.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, mailing address
• Event Details: Event date, location, type of service requested
• Payment Information: Billing address, payment method details (processed securely)
• Communication Records: Email correspondence, phone call notes, meeting records
• Service Preferences: Photography style preferences, special requests, accessibility needs

2.2 Visual Content

Through our photography and videography services, we create and collect:

• Photographs and videos of you, your events, and attendees
• Audio recordings during video production
• Location information where services are provided
• Technical metadata associated with images and videos

2.3 Website Usage Information

When you visit our website, we automatically collect:

• IP address and browser information
• Pages visited and time spent on our website
• Referring website information
• Device information (type, operating system, screen resolution)
• Cookies and similar tracking technologies (see our Cookie Policy)

3. How We Use Your Information

3.1 Service Delivery

We use your personal information to:

• Provide photography and videography services as contracted
• Schedule appointments and manage bookings
• Process payments and manage billing
• Deliver final images and videos to clients
• Provide customer support and respond to inquiries

3.2 Business Operations

We may use your information for:

• Contract administration and record keeping
• Quality assurance and service improvement
• Legal compliance and dispute resolution
• Insurance and risk management purposes

3.3 Marketing and Communications

With your consent, we may use your information to:

• Send service updates and important notices
• Share photography tips and industry insights
• Inform you about new services or special offers
• Request feedback and testimonials

You can opt out of marketing communications at any time.

4. Information Sharing and Disclosure

4.1 Limited Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

4.2 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing (credit card companies, payment processors)
• Cloud storage and backup services
• Website hosting and maintenance
• Email marketing platforms (with your consent)
• Legal and accounting services

These service providers are contractually bound to protect your information and use it only for specified purposes.

4.3 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our clients or others
• Prevent or investigate suspected illegal activities

4.4 Business Transfers

In the event of a business sale, merger, or acquisition, your information may be transferred as part of that transaction. You will be notified of any such change in ownership.

5. Data Security

5.1 Security Measures

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption: Data transmission and storage encryption
• Access Controls: Limited access on a need-to-know basis
• Secure Storage: Protected servers and cloud storage
• Regular Backups: Multiple backup locations with encryption
• Staff Training: Privacy and security awareness training

5.2 Data Breach Response

In the unlikely event of a data breach affecting your personal information, we will:

• Assess and contain the breach immediately
• Notify affected individuals without undue delay
• Report to relevant authorities as required by law
• Take corrective measures to prevent future breaches

6. Data Retention

6.1 Retention Periods

We retain your personal information only as long as necessary for the purposes outlined in this policy:

• Contract Information: 7 years for legal and tax purposes
• Payment Records: 7 years as required by law
• Images/Videos: Permanently (for portfolio and copyright purposes)
• Marketing Information: Until you opt out or request deletion
• Website Data: 2 years for analytics purposes

6.2 Secure Disposal

When information is no longer needed, we securely delete or destroy it using industry-standard methods to prevent unauthorized access or recovery.

7. Your Privacy Rights

Under Canadian privacy law, you have the following rights regarding your personal information:

7.1 Access Rights

• Right to Access: Request copies of your personal information we hold
• Right to Correction: Request correction of inaccurate information
• Right to Deletion: Request deletion of your information (subject to legal requirements)
• Right to Portability: Receive your information in a commonly used format

7.2 Consent Management

• Withdraw Consent: Withdraw consent for marketing communications
• Opt-out: Unsubscribe from promotional emails
• Cookie Controls: Manage cookie preferences through your browser

7.3 Exercise Your Rights

To exercise any of these rights, contact us at [email protected]. We will respond to your request within 30 days and may require verification of your identity.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience. For detailed information about our cookie practices, please see our Cookie Policy.

8.1 Types of Cookies We Use

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage
• Marketing Cookies: Used for targeted advertising (with consent)
• Preference Cookies: Remember your settings and preferences

8.2 Cookie Management

You can control cookies through your browser settings or our cookie consent banner. Disabling certain cookies may affect website functionality.

9. Third-Party Services

Our website and services may integrate with third-party platforms:

• Google Services: Analytics, Maps, Ads (subject to Google's privacy policy)
• Social Media: Facebook, Instagram, Twitter integration
• Payment Processors: Stripe, PayPal, and banking partners
• Cloud Storage: Secure cloud providers for data backup

These third parties have their own privacy policies, and we encourage you to review them.

10. Google Ads Compliance

We comply with Google Ads policies regarding data collection and usage:

• We do not collect sensitive personal information for advertising purposes
• All data collection is transparent and consensual
• We comply with applicable privacy laws and regulations
• Users can opt out of personalized advertising
• We do not target ads based on sensitive categories

For more information about Google's privacy practices, visit Google Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will:

• Post the updated policy on our website with the revision date
• Notify you of significant changes via email or website notice
• Obtain additional consent if required by law

We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Privacy Commissioner

If you believe we have not addressed your privacy concerns appropriately, you may file a complaint with:

Office of the Privacy Commissioner of Canada
Website: www.priv.gc.ca
Phone: 1-800-282-1376